Join Others Who Have Praised Our Sales Force Training And Tools.
Why do companies like Mobile Mini, Sunbelt Rental, and Zenith Management Company sing the praises of sales and marketing training programs from ContactPoint? Because they work! Our sales force training, monitoring, and coaching services are the best in the business. Using interactive techniques and sophisticated technology, we help companies like yours improve customer relations and employee performance - with visible results in many more ways than one. But don't take our word for it. Listen to what others have said about our dynamic suite of services.
Listen In On Real Contact From Our Sales And Marketing Training Clients.
"On behalf of the employees at ACCI Contracting and myself, we would like to express our sincere thanks to you and your team at ContactPoint. Many of our customers have commented on our professionalism on the telephone, the area where we were very weak. Our office now operates in a more controlled setting and our capture rate of sales has gone up tremendously. It's been a very rewarding experience for me and my employees to see these changes taking effect. It sets the tone for a much happier and organized environment here at ACCI contracting."
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| - David M. Fackler, President, ACCI Contracting |
"The use of 'state-of-the-art' equipment like the Maculon and the posting of the calls on the web for the employee and manager to review is ingenious. The sales increase generated during our second month of being in the program was more than double the cost of what we will pay for the program for the whole year!"
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| - Nickell Equipment Rental & Sales |
"I gave up on customer service and sales training until I learned of ContactPoint's approach. ContactPoint isn't your typical training because they can hear and coach on the real conversations with the real customer long after training is completed. I recommend their program to all other case dealers."
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| - Wilson Equipment in Lexington, Kentucky |
"Training alone doesn't work! I won't consider any training program that doesn't show me how they are going to closely follow-up to maintain and build on the training over time."
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| - Ingersoll-Rand |
"I wish I could be monitored four times a day so I can improve."
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| - Diamond Rental SLC, UT |
"Understanding how my staff interacts with the customer is critical to improving our customer specific service calls to different departments and corporate locations. We tried mystery calls and found they didn't work. The Maculon allows for training that results in improved performance and increased revenue."
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| - Ingersoll-Rand |
"I was really impressed with the training by Jeremiah."
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| - Diamond Rental SLC, UT |
"Other training companies are a waste of time and money because they can't help my people maintain the level of service they promised in training, but the Maculon makes it possible."
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- Komatsu Equipment Company
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To: ContactPoint
Attn: Jeremiah Wilson
Re: Sales Impact of Unique Telephone Training
I wanted to take a moment and thank you and your
staff for the training you are providing our people.
The use of the unique Maculon Device to record and
train with real life phone calls is far superior to “Old
Telephone Shopping Techniques”. It has allowed our company
to evaluate how we handle real (not staged) phone calls
with our customers, and doesn’t waste our employees’ time
trying to handle these non-revenue producing “Shopping Calls”.
Although our company was already good on the phone compared to
others in our industry, I knew there was tremendous opportunity
for improvement. The professional coaching and training provided
by your people at ContactPoint has been excellent. The use of
“state of the art” equipment like the Maculon and the posting
of the calls on the web for the employee and manager to review
is ingenious. The strong sales increases at each of our locations
and the increased professionalism of our people on the phone
demonstrate the impact your service has had on our business.
In fact, the sales increase generated during our second month
of being in the program was more than double the cost of what
we will pay for the program for the whole year!
I would strongly
recommend ContactPoint for any company who relies heavily on the
phone for their business. This is the best, most cost-effective
way available for a company to train their people on how to be
“consistently” good on the phone. ContactPoint has the technology
and the people to help us make sure our customers are getting the
great level of service all of us want to provide.
Sincerely,
Tom Nickell, CEO of Nickell Rental
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Click here for Business-Driven Programs & High-Powered Sales Seminars.
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Get closer to your staff, and
see how powerful sales force training programs
can impact your bottom line with the high-touch
services at ContactPoint. Give us a call toll-free
at 1-866-468-0900, email us at info@maculon.com
- or click
here to fill out our Online Request Form.
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