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"That is the good thing about ContactPoint, every thing is set up so once a call is scored or coach you are immediately notified. It is streamlined You can rest assure that ContactPoint is on top of it, they are bringing it to you as it happens almost real time. They have their act together."
- Bob Hughes
"It's structured and not like a script. It tells you where you want to start and end. For some reason we are hesitant to ask for the order but with this program they aren't. We praise them for what they have done."
- Ken Winfield, Mobile Mini
Keep Your Team On Point With Our Remote Monitoring Tool.
Experience maximum return on investment in your sales force. Comprehensive
training is a necessary first step to strengthen your team's
customer service and marketing skills. But how do you ensure each
employee puts the lessons they've learned into daily practice? Track
performance and measure effectiveness with the Maculon, a remote
monitoring system available exclusively through ContactPoint. Record
actual calls* between your employees and customers, and use those
recordings to make a real difference in your team's ability to respond.
Discover increased employee accountability and awareness - and better
customer service - with our patented call monitoring equipment. By
using the Maculon, you'll be able to:
- Access your employees' performance, from any remote location
- Increase employee accountability, awareness, and ability
- Provide more effective training, based on real-life experiences
- Gain better understanding of your customer, for more effective marketing
Click here to learn more about our Customer Service Training Tools & Sales Consulting.
Tap Directly Into Your Team's Performance With Call Center Monitoring.
The Maculon is a patented, one-of-a-kind remote monitoring tool that records your employees' actual sales and customer service calls from a central offsite location. Why is this important? Maculon tells it like it is. Track your team's performance on the spot - and assess their level of skills. ContactPoint can tap into your existing system or VOIP, depending on your needs. Rely on us to devise a uniquely customized solution - with exclusive functionality. Then access information at any time with ContactPoint's secure Mentor site. With the guidance of an experienced ContactPoint coach - review the recordings to evaluate your team's skills, and determine specific areas of focus for future training. We make it easy to provide a consistent experience for remote employees - as easily as if your entire staff sat next to one another and shared a central call center monitoring system. Make the most of every dollar invested in training. As a Mentor user, you'll the gain the ability to:
- Listen to actual interactions between employees and customers
- Observe real coaching sessions between ContactPont and employees
- Review all employee scores for all monitored calls
- Pull reports based on pre-established criteria
- Track employee performance and progress
- Identify specific areas for improvement
Get closer to your staff, and see how powerful remote
monitoring tools and training initiatives can impact
your bottom line with the high-touch services at
ContactPoint. Give us a call toll-free at 1-866-468-0900,
email us at info@maculon.com
- or click
here to fill out our Online Request Form.
*All processes are compliant with state and federal regulations regarding recording and monitoring of phone calls.
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