Rate My Shop

  
NGA offers a free customer service and sales call evaluation through a mystery shopping offer in cooperation with ContactPoint.
Request your free evaluation now.
  • Gain insight into how your customers perceive your business.
  • Find out where money is being lost.
  • Hear what your customers are hearing.
  • Receive a valuable tool for training.
  • Discover problems before your customers do.
  • Learn how to convert more phone calls into sales.
Step 1:You provide contact information for the locations you would like shopped.
Step 2:ContactPoint will call each location, posing as a potential customer asking about products, services and pricing.
Step 3:Each call will be uploaded to our secure website and then scored based on industry-best sales and customer service skills.
Step 4:You will be given access to the website to listen to the calls, view the scores, and compare your company with industry averages.
Most companies policies state that employees communications at work can be reviewed. Please confirm your policies.

 

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Evaluation Request

Tell us about your company.

Please provide the requested information, so we can complete your 3 FREE calls.

Locations to Evaluate

What Locations do you want evaluated?

Enter the 3 numbers you want recorded. We will contact you when the shopping calls are complete.