There are many opportunities that are brought before me in regards to customer service and sales. Because I work with companies all across North America developing their sales culture, I am keenly aware of potential opportunities when they are missed.

My most recent experience in regards to salesmanship is a more personal level, but something that I am sure that we have all felt in some way or another. My wife and I were looking for a replacement vehicle for her, and we wanted to make the decision the right one.

In the sales world a lot depends on how we make the initial approach to captivate our soon-to-be new client. Questions emerge such as: What angle do I take? How can I build credibility? How do I “WOW” them with my expertise and get my foot in the door to be heard? All of these questions and more can be answered with four words: Think outside the box.

FINDING YOUR ANGLE

Why you? Why does this person HAVE to listen to you?

Welcome to our new web site. We are excited to roll out our new logo along with our new look for the site. ContactPoint is always finding new ways to innovate and bring our customers exactly what they need. You may see our new newsletter subscription to the right. We will be sending periodic updates regarding trainings, events and our monthly "CP3" newsletter. It's a very efficient way to stay up to date with all the things you need to know.

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When most people think of a salesperson, they think of the pushy and overbearing individual on the other end of a blocked caller ID phone call while you are eating dinner with your family. This "salesperson" has one agenda: get your money. They take no thought of what you actually want or need, but are ready to offer you a deal that would make you feel guilty if you did not take it. You find it hard to say "no" and you decide it is easier to just hang up before they start talking next time...