ContactPoint Announces Keynote and Educational Seminars for APRO 2010
While other keynote speakers pack a notepad and pen, Jeremiah places a one inch thick board in his briefcase. Traveling the United States, Jeremiah Wilson’s not so ordinary keynote address has created quite a buzz over the unusual presentation. This year’s APRO (Association of Progressive Rental Organizations) 2010 keynote address should have the same effect as Wilson prepares to bring his message to the industry leaders. Each year many people involved in the Rent-To-Own industry flock to APRO to share their talents, success and find ways to improve. This year’s keynote is entitled, “The Passion to Succeed, The Power to Break Barriers”. This is an action packed address that doesn’t put the audience on the hypothetical “edge” of their seat; it pulls them out of their chairs and screaming and jumping in the air. This energizing session is geared towards compelling the movers and shakers of their industries to stand up and own their success.
ASA Members Eligible for Discount on Customer Service Training, Measurement
ContactPoint Offers Free Customer Service Appraisal to ASA Members
BEDFORD, TEXAS, April 8, 2010 – The Automotive Service Association (ASA) announces the launch of its newest member benefit through an agreement with ContactPoint. Founded in 2001, the St. George, Utah-based company provides sales and service training approved for credit by the Automotive Management Institute (AMI).
"ContactPoint partners with ASA member-shops to provide solid training and coaching to help their sales forces enhance customer service and increase customer loyalty," said John Scully, ASA executive vice president. "Our ASA members who have partnered with ContactPoint have been extremely excited about the training and follow-up program that led to increased sales."
NGA ANNOUNCES WEBINAR: HOW TO EFFECTIVELY RESOLVE CUSTOMER OBJECTIONS IN YOUR BUSINESS
WASHINGTON, DC (April 12, 2010) – The National Glass Association is pleased to present the next webinar in their educational webinar series: How to Effectively Resolve Customer Objections (Saying "No") in Your Business.
The webinar, presented by ContactPoint, will show your business how to take your closing ratios from 37% to over 80%! When your customers say "no" to buying your products or services, there are many reasons. You will learn how to identify the reasons and effectively resolve those concerns and objections, make your customer happy, and close more sales.
CUSTOMER SERVICE COURSES ON MYGLASSCLASS.COM POWERED BY CONTACTPOINT
WASHINGTON, DC (October 12, 2009) – The National Glass Association (NGA), in conjunction with NGA alliance partner ContactPoint, launched 5 Customer Service courses on MyGlassClass.com. These audio courses cover inbound sales and customer service: Introduction to Customer Service and Sales, Create a Connection with Your Customer, Questions: Communicate that You Care, Entice the Customer to see Value, and Commit to the Next Step. Courses covering outbound sales are coming soon.
Precision Glass Improves Customer Service with ContactPoint’s Training, Call Recording and Coaching
Portland, OR July 22, 2009 -Precision Glass, a member of the National Glass Association (NGA), has partnered with ContactPoint, a global sales & service performance company, to deliver unprecedented service to their glass customers.The tools and training that will be utilized include: call recording, scoring, and a continual coaching process to ensure that all Precision Glass customers are well cared for and completely satisfied.
