"On behalf of the employees at ACCI Contracting and myself, we would like to express our sincere thanks to you and your team at ContactPoint. Many of our customers have commented on our professionalism on the telephone, the area where we were very weak. Our office now operates in a more controlled setting and our capture rate of sales has gone up tremendously. It's been a very rewarding experience for me and my employees to see these changes taking effect. It sets the tone for a much happier and organized environment here at ACCI contracting."

"The use of 'state-of-the-art' equipment like the Maculon and the posting of the calls on the web for the employee and manager to review is ingenious. ...the sales increase generated during our second month of being in the program was more than double the cost of what we will pay for the program for the whole year!"

"I gave up on customer service and sales training until I learned of ContactPoint's approach. ContactPoint isn't your typical training because they can hear and coach on the real conversations with the real customer long after training is completed. I recommend their program to all other case dealers."

"Training alone doesn't work! I won't consider any training program that doesn't show me how they are going to closely follow-up to maintain and build on the training over time."

"I wish I could be monitored four times a day so I can improve."

"Understanding how my staff interacts with the customer is critical to improving our customer specific service calls to different departments and corporate locations. We tried mystery calls and found they didn't work. The Maculon allows for training that results in improved performance and increased revenue."

"I was really impressed with the training by ContactPoint.  They were able to reach my staff and commit them to improvement"

"Other training companies are a waste of time and money because they can't help my people maintain the level of service they promised in training, but the Maculon makes it possible."

The training was tailored to our business and our sales team built the criteria rather than having it created for them.  This really built ownership of the new steps and valuable buy-in from everyone participating.  Our trainer put everyone at ease and wasn’t afraid to demonstrate what he was training us to do.  - Brenda Dotson, Director of Sales, Meydenbauer Center

The follow up component is certainly the most unique aspect of the training because it forces us to implement the training and follow through with our commitments.  It offers an opportunity to actually measure ROI, which is rare. - Brenda Dotson, Director of Sales, Meydenbauer Center

"Of course we will improve because we are for the first time actually scoring ourselves and looking for tangible steps to alter and improve in the sales process.  Not only will the program help each sales person improve their phone sales techniques, but it will help us to be more professional, assertive, and more in control of each call.  It empowers each of us to make the sale, rather than blame the results on our product, the customer, or other outside factors." - Brenda Dotson, Director of Sales, Meydenbauer Conference Center

"When we know we are being recorded and scored, it requires each person to be accountable for every call and every sale.  We’ll be able to pinpoint poor techniques quicker, and either coach for improvement, or let go poor performers who are not improving with time." - Brenda Dotson, Meydenbauer Conference Center

"Live recorded calls provide accountability and real life examples to learn from.  You can’t make excuses and say it won’t work with our clients because we can go through each call and figure out what’s happening and how to implement our best practices to change the outcome." - Brenda Dotson, Director of Sales, Meydenbauer Conference Center

"Anyone who makes sales over the phone and wants to monitor the success of their team should consider ContactPoint.  I’m tempted to recommend this training to our industry peers and competitors, but don’t want them to be in on our secret!  I truly believe this gives us an advantage over our competitors." - Brenda Dotson, Director of Sales, Meydenbauer Conference Center

"I have learned new sales techniques that will help me build better relationships with current and new customers, and to better communicate and connect with customers." - Dana Burns, Amquip

"I am excited to start this strategy and implement it in my job every day. I thank you all for not just giving AmQuip and edge against the competition, but also giving me the tools for me to become better at what I do." - Ed Brennan, Amquip

"Thank you! I learned so much this weekend and I can't wait to apply it! I especially enjoyed the focus on the Outgoing Call... I look forward to increasing my sales and developing more meaningful relationships with my customers!" - Greg Hannold

"I now have a better idea on how to get past the gatekeeper and get right to the decision maker. This is a key part of the training because you must talk to the decision maker. He/she has the purchase orders! Also, always ask open ended questions and probe the customer to get him to leak information even if it is not crane related. Remember they love talking about themselves. As the customer tells me information I must acknowledge it by restating what they just told me. This shows that I care about what they are telling me. At some point in the conversation ask for the business without hesitation. Make it a close ended question, simply yes or no. Hopefully I get the deal and if I don’t I must find a way to get it! I must make it a focal point to also ask for more referrals. Find out who else is renting cranes out there." - Joe Pace, Amquip

"Thank you for a very informative weekend, I know that, I can change my old way of thinking and implement some of the idea's you presented. Thinking about the course on my ride home Saturday,some of the concepts on the Outgoing calls was very informative... Never thought, that the acknowledge and restate,did so much, but as you pointed out, and thinking about that, I can put myself in the customers shoe's and realize it will work." - Tom Pace, Amquip

"This program and training has given me the basic tools and skills to perform at a more productive level in day to day business. These tools when used correctly will give me more confidence when making all sales calls. I’m sure I will still stumble and fumble at times but the more the skills are practiced the less this will happen. The training session was invaluable in my opinion and worth every minute of my long drive and time away from home. I would do it again in a second. Jeremiah not only teaches sales skills but also skills you should practice in everyday life. I want to thank the AMQUIP for providing this training and Jeremiah for the energy level at which he teaches it. I learned more and was motivated more in this experience than any other training in my 13 years in the crane industry." - Michael K. Crowell, Amquip Sales Representative

ContactPoint’s training was aligned with our culture, providing a measurable value system which immediately connected with our employees. The training improved employee communication and gave them the confidence to ask for the member’s business on every call. - Kelly Blake, VP of Operations Southwest Federal Credit Union

The principles ContactPoint taught our employees have improved the way that we communicate not only on the phone but also face to face. Our employees are now focused on asking for the business at every opportunity. Communication as a whole has improved. - Kelly Blake, VP of Operations, Southwest Federal Credit Union

Using the live recorded calls in ContactPoint’s Mentor System allows the employee to hear themselves and track their progress. When they understand the skills, they are capable of hearing for themselves what they need to improve.- Kelly Blake, VP of Operations, Southwest Federal Credit Union

ContactPoint coaches facilitate the process and help our employees understand different approaches and ways to improve their communication. They have done an excellent job in setting the benchmark for how our managers can coach their staff to improve their skills. - Kelly Blake, VP of Operations, Southwest Federal Credit Union

Anyone that wants to improve their performance and create a standard for all communication with their customers should use ContactPoint.  - Kelly Blake, VP of Operations, Southwest Federal Credit Union