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Coaching | ContactPoint Training |
You have been there before. All of your employees have just completed the latest and greatest training course; motivational speakers, multiple training modules custom tailored to your company, the works! Back in the office, your staff is pumped up and ready to change the world with the new skills learned. they do great for a few weeks, or even months...
Reality sets in, and all the fabulous training and the results have somehow disappeared, resulting in the majority of the staff falling back to their old habits. Why is this gap happening? How do you fill the gap? The answer falls within many categories, but one of definite importance is coaching.
Coaching is an integrated part of any training and mentoring life cycle. We teach and use 10 steps of coaching to effectively fill the gap between training and application; thus, increasing employees' skills and abilities. We do all this while putting more money in your pocket. Following are the 10 steps of coaching that we utilize in our professional sessions. Your management team will learn how to effectively:
- Prepare -Inadequate preparation can lead to a non-productive coaching session
- Reward - When appropriately rewarded, employees see the difference and are inspired to continue the trend
- Explain - The employee needs to know what to expect during the coaching session
- Play the Call - Hearing their own voice lets employee hear how they really sound
- Listen - The coach needs to listen to what the employees says to determine understanding
- Acknowledge and Direction - Good coaches know what the employee said and where to go from there
- Probe - Finding out the root of the poor behavior and helping the employee to understand is crucial
- Ask - A coach needs to find out why the employee is still struggling with certain aspects
- Set a Goal - Goals create a measurable destination that the employee can strive to achieve
- Tone - How comfortable are both the coach and the rep
Course Objectives
- Give management the tools and skills needed to become an effective coach
- Increase the manager's perspective when working with employees
- Become more equipped to manage different types of employees and their needs
- Learn to handle high-pressure situations on the spot
- Identify and discuss specific areas for personal improvement
- Help employees set goals to raise the bar in sales
- Gain confidence and enhance problem-solving skills
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Customer Referrals
"Understanding how my staff interacts with the customer is critical to improving our customer specific service calls to different departments and corporate locations. We tried mystery calls and found they didn't work. The Maculon allows for training that results in improved performance and increased revenue."
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