Even in challenging times a salesperson should NEVER have a slow day. Making outbound calls are critical to driving sales, however, in most cases sales reps are not making the calls to prospect for new customers. Why? According to industry experts, "Ninety six percent of sales reps are uncomfortable making outbound calls." They lack the skills and structure which can be learned with training and coaching. ContactPoint's Outbound Sales Training will guarantee additional sales. We have developed full-day and half-day training programs.

Sales Reps learn how to

• Get to the decision maker
• Create rapport and relationship
• Ask potential customers about their business
• Make all gathered information work for you
• Get referrals

Course Objectives

• Learn to properly prepare for a call
• Know how to create a compelling opening statement
• Create rapport by asking questions about the customer
• Master the balancing act between what they want and what you need
• Learn to reflect a positive attitude; it is the mindset of a "closer"
• Make a smile come through the phone
• Ask yourself, "Would you do business with this rep?"
• Maintain good flow, organization and control
• Develop a relationship that allows you to ask for the business and for referrals