Increase NOI and Resident Retention with Service and Sales Skills for Multifamily Properties

In today’s market your representatives must do more than just answer questions. You spend thousands of dollars to attracting prospective residents to each location. How well do your representatives convert prospects into tenants? Each point of contact with the customer is an opportunity to impress them. You’ll upgrade your entire image with the customer when you provide your team with the training to convert each contact into more sales.

Representatives learn to handle customer inquiries efficiently and effectively. They do more than just answer questions. They learn to set your property apart and bring callers onsite for visits with improved selling abilities.

Training

• Closing Leasing Inquiries – Converting inquiries into new residents
• Manager Coaching – Learn to coach your team to excel

Programs To Ensure Skills Are Implemented

Each training session is customized to each organization to create a customized call flow. All of our training involves follow up to ensure that training turns into practice.

• Customer contacts are recorded once or twice each month and scored according to the call flow defined and customized in the training.
• Employees are coached to reinforce the skills and ensure continual improvement
• Reporting and tracking tools give management insight into each individual’s progress.
• ContactPoint’s call monitoring tools are used by multifamily properties to ensure quality and support training initiatives. If you have more than one location, you need our call monitoring.

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