You spend thousands of dollars to attract customers to call your locations, but how well do your service representatives convert these calls to customers. Each point of contact with the customer is an opportunity to wow them. You’ll upgrade your entire image with the customer when you provide your team with the training to convert each contact into more sales.

Service advisors and representatives learn to handle customer inquiries efficiently and effectively. They do more than just answer questions. They set your shop or dealership apart and bring callers in with improved selling abilities.

ContactPoint is currently the exclusive provider of telephone performance training and tools for the National Glass Association and the Tire Industry Association. Click on these links for special offers.

Training

• Inbound Calls – Converting inquiries into sales
• Service Call – Turn a service call into a sale to increase Average Repair Order
• Sales Manager Coaching – Learn to coach your team to excel
• Automotive Service Outbound Calls to increase Car Count
  • Next Day Satisfaction
  • 90-day Oil Change
  • 12-month Warranty

Programs To Ensure Skills Are Implemented

Each training session is customized to each organization to create a customized call flow. All of our training involves follow up to ensure that training turns into practice

• Customer contacts are recorded once or twice each month and scored according to the call flow defined and customized in the training.
• Employees are coached to reinforce the skills and ensure continual improvement
• Reporting and tracking tools give management insight into each individual’s progress.
• ContactPoint’s call monitoring tools are used by equipment dealers and rental companies nationwide to ensure quality and oversight. Equipment providers get the control of a call center with the flexibility of local teams in multiple locations. If you have more than one location, you need our call monitoring.

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