Build a customer relationship that grows revenue at all touch points from sales to dispatch to service. Each point of contact with the customer is an opportunity to wow them. You’ll upgrade your entire image with the customer when you provide your team with the training to convert each contact into more sales.

Front line counter employees learn to handle customer inquiries efficiently and effectively.

Sales teams learn to close inquiries and get the important details. Dispatch teams learn to handle calls courteously and efficiently.

Training

• Inbound Calls – Converting inquiries into sales
• Outbound Prospecting – Reach decision makers and get the lead
• Sales Manager Coaching – Learn to coach your team to excel
• Service Call Customer Care – Mystery Shopping for sales and service performance
• Customer Centric Dispatch – Professional and accurate communication with the customer

Follow Up and Accountability

Each training session is customized to each organization to create a customized call flow. All of our training involves follow up to ensure that training turns into practice.

• Customer contacts are recorded once or twice each month and scored according to the call flow defined and customized in the training.
• Employees are coached to reinforce the skills and ensure continual improvement
• Reporting and tracking tools give management insight into each individual’s progress.

ContactPoint’s call monitoring tools are used by equipment dealers and rental companies nationwide to ensure quality and oversight. Equipment providers get the control of a call center with the flexibility of local teams in multiple locations. If you have more than one location, you need our call monitoring.

Proud members and supporters of:

Clients

We have served companies large and small in the industry.

• Ingersoll Rand
• United Rentals
• Caterpillar
• Ahern Rentals
• Sunbelt Rentals
• H&E
• RSC
• All Star Rents
• Sims Crane

Click here to find out more.