Partner With A Powerful Sales Training Company For Strong Results.

Tap into the passion and experience of one of the industry's fastest-growing sales training companies. Founded in 2001, ContactPoint grew into a million-dollar company in just four years, empowering a diverse range of firms with valuable tools and techniques for success. How can you be sure you're investing in the right sales training organization?

Read our client testimonials.

Look to our exceptionally high retention rate. Strong satisfaction is a common theme among our clients. We're the ideal solution for any company interested in boosting sales or customer service performance for the long term, including:

• Hotel chains that need to improve guest service representatives' closure rates
• Equipment rental companies, where identifying needs up front is critical to sales success
• Call centers, looking to identify and address specific inbound or outbound monitoring and training needs
• Auto parts and repair services, where success depends on pinpointing needs and managing expectations
• Distributors, where identifying customer needs quickly and effectively is critical to survival
• Banks and other financial institutions, where customers must feel confident in their choice of investment
• Doctor and dentist offices, in which customer service plays a valuable role in maintaining patient loyalty
• Insurance agencies, where projecting a confident, knowledgeable approach is essential to gaining customer trust
• Outbound sales offices, enhancing performance with the industry's most effective techniques

Real Contact Makes The Difference Within Our Sales Training Organization.

Leave the competition in the dust. Partner with an experienced sales training organization that knows the road to success. Don't rely on phony "shopping calls" commonly used in the industry. Make direct contact with employees. Tap into real feedback from customers. It's all part of the winning strategy that has made our highly qualified sales training, coaching, and remote monitoring company one of the nation's best. At ContactPoint, we get up close and personal with your employees - for powerful results. Using fun, interactive techniques, we empower your staff to go the extra mile to increase sales and improve communication. Rely on ContactPoint's proven model, built on a foundation of solid business principles, including:

• Preparation. Our representatives meet with you in advance of training to establish tailored coaching and feedback criteria - to make sessions significantly more meaningful.
• Expertise. We train employees with specific and proven selling skills and techniques, which reflect the industry's most advanced practices.
• Customization. Our coaches score recorded calls based on your pre-established criteria, taking into account the skills and techniques that matter to you most.
• Rapport. By scheduling one-on-one feedback sessions with every employee at least twice per month, we build valuable trust - reviewing recorded performance and reinforcing specific training principles and skills.
• Convenience. Our audio editors schedule recordings to coincide with your employees actual working hours, monitoring calls for upload to our patented system.
• Accessibility. All recorded calls, scores, and digitally recorded coaching sessions are conveniently accessible to you through our Mentor site - available 24/7.