Professional Sales Training, Customer Service Consulting & Team Coaching Program


Customer Login ID:
Password:

Contact Point Masters In Art of Communication

Your Customer Service and Sales Traning Resource

Overview of ContactPoint
ContactPoint Training
What is Maculon?

Make Real Contact, Get Real Results With High-Impact Sales Training Consulting From ContactPoint.

Zero in on the most vital point of every sales presentation - the moment when your employees and your customers make contact. Will your representative clinch the sale? Or will it slip away? At ContactPoint, our experienced customer service and sales training professionals teach you how to ensure success at this critical point. Empower your employees to pinpoint customer needs and improve closure. Enable them to think strategically. Maintain focus. Minimize stress. As a recognized leader in sales skill training programs, we offer the latest and most effective techniques. The result? Your staff instinctively projects a much more confident, knowledgeable attitude - and gains the valuable trust of customers. Arm your team with advanced techniques to handle every personality type. Whether you need help with training , monitoring, or coaching - or a combination of all three - you'll enjoy overwhelming success when you contact professionals who get right to the point. Our comprehensive services include:

Training - Achieve full participation and lasting results, thanks to our dynamic interactive techniques.
Monitoring - Review and assess employees on the job, with our exclusive, patented technology.
Coaching - Reinforce learned skills with the help of effective internal coaches and mentors.

Click here for more about our Sales-Driven Call Center Training Tools & Customer Service Consultants.

Score Points With Our Winning Sales Skill Training Programs.

Face the competition head on. Then take a giant leap forward. Using our patented, proprietary technology, we'll help your team sell more successfully - and more effectively - than your competitors. Learn exactly how your employees interact with customers through our virtual call center. Don't settle for often-manipulated "shopping calls." Allow us to train your staff using actual employee / customer interactions, and discover the measurable results that come from real contact. Because our virtual call center stores information at a central off-site location, you'll be able to access employee scores and recorded coaching sessions any time you need them - 24 / 7. Gain insight into your team's strengths and weaknesses, and prepare yourself for dramatic changes. By partnering with ContactPoint , you will:

Learn how your employees interact with customers
Achieve a better understanding of your customers' needs
Improve communications between employees and customers
Increase employee accountability on the job

Click here for more about our Successful Sales Force Training & Marketing Programs.

Get closer to your staff, and see how powerful sales training consulting can impact your bottom line with the high-touch services at ContactPoint. Give us a call toll-free at 1-866-468-0900, email us at info@maculon.com - or click here to fill out our Online Request Form.

Mystery Shopping?

If you are considering a mystery shopping program, shop no more. ContactPoint can guarantee a Return on Investment with our unique approach of recording �real� customer calls. Here�s why�.

Most mystery shopping programs involve a �fake� shopping call. ContactPoint�s Maculon device allows for automatic recording of real customer calls each and every day.
We go beyond just recording calls and reporting results by providing the critical coaching and training to improve employee skills, increasing sales and improving customer service.
Recording �real� customer calls results in closed sales.
Recording �real� calls allow you to track statistically valid closure rates across company, division, branch and employee.
New business development is critical to revenue growth. Mystery shopper programs address only inbound calls. With ContactPoint you�ll be able to hear the outbound calls your employees make, improving the performance of your new business development programs.
Employees learn to recognize a shopping call and are �on� for that call. When employees know that any call can be monitored at any time they adhere to established guidelines.
Coaching �real� calls is more successful. Employees can�t use the excuse that it wasn�t a real customer scenario.
Tracking real job performance allows you to integrate objectives and results into annual employee performance appraisals. Employees can be held accountable to results.

Click Here to Learn More!

Experience maximum return on investment in your sales force. Comprehensive training is a necessary first step to strengthen your team's customer service and marketing skills. But how do you ensure each employee puts the lessons they've learned into daily practice? Track performance and measure effectiveness with the Maculon, a remote monitoring system available exclusively through ContactPoint.


	Equip your employees with the tools they need to drive revenue and improve customer relations. It's easy when you invest in sales training seminars from ContactPoint.


	Whether you're a professional manager looking to build leadership skills or a determined individual with the desire to get ahead, you can accomplish more than you ever thought possible, with the ground- breaking Power Training program from ContactPoint.


	Don't settle for anything less than the best performance from your employees. Take your team's ability to the next level with professional sales coaching from ContactPoint.

About Us - Training - Products - Contact Us - Frequently Asked Questions - Testimonials & Press - Request For Proposal

Video Presentations